FAQs
Answers to some of the most frequently asked questions are given below. You are more than welcome to email us at [email protected] or call customer service at +1-712-560-7074 in case you can’t find your answers here.
Returns & Exchanges
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full refund or exchange. Personalized or other customized product may not be returned for refund or exchange under any circumstances.
What do I do if I receive a faulty item in my order ?
We want to sort out any issues with faulty items straightaway.you will be compensated as per Return Policy Applied for that.
As soon as you discover a fault, please contact our Customer Care team with:
· The order number
· The faulty item’s name and number
· A description of the fault
We’ll get back to you within 24 hours and send you a replacement item as quickly as we can
Billing & Payment
I want to buy a jacket how can I make the payment?
Urban Fashion Studio uses SSL, and accept payments from almost all Payment Gateways including Discover, PayPal, Debit/Credit Card. However, we do not deal in checks and cash for the purchase of the product.
Why was my payment declined? What should I do?
Your payment may have been declined due to any of the following reasons:
1. Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
2. Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
3. Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
4. Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
5. PayPal account out of funds:
Make sure funds are available in your PayPal account if Paypal is selected as your payment method.
What is your minimum order?
There is NO minimum order! You can order one jacket or as many as you like. We appreciate bulk Orders with special Price Discounts.
If I order over five Jackets/Coats, am I able to get any quantity discount?
Yes, You can get Discount If you are purchasing up to 5 coats/Jackets at once OR in the event that you need to purchase Coats/Jacket in Large Quantity for instance up to 100 or 200 first you have to advise us by means of email [email protected]
Knowledge Base
What is the Difference Between Faux Leather and Genuine Leather?
Faux leather is an artificial or synthetic leather. it is manmade and exists to give the look and feel of real leather made from a fabric base, chemically treated with wax, dye, or polyurethane for a color and texture. that charges lower cost. Whereas
“Genuine Leather" means that materials derived from the hide of an animal (ie. real leather).
Does genuine leather last long?
Yes, Genuine leather, easily last for 10 to 20 years or longer.
Where can I find Urban Fashion Studio store?
Urban Fashion Studio is a US based online store deals in quality products of Mens/Women Genuine Leather jacket globally via Worldwide Web.
Why should You choose Urban Fashion Studio ?
Urban Fashion Studio has always been committed to be your style partner no matter wherever you are from. Our expert craftsman designes the quality Products for the customers where they meet their expectation with satisfaction. Furthermore, we have highly dedicated and Professional customer support team that works 24/7 for the committed care we promissed for because our customers are our strength. Our commitment mae us a Lovable Brand ever We have all vast variety Fashion trends following collection includes:
Mens/ womens Celeberity Leather Jackets
Latest Style Trendy Fashion Genuine Leather Jackets
I want a crafted to be designed according to the design. Please guide me?
Urban Fashion Studio appreciates in case you do have a design but this is conditinal If material is available we will surely prepared for you in a affordable Price.Our experts guides you step by step because genuine Leather took time to be in a finished material and getting bit long to get its desired color Tanning.If all requirements for required material set is fulfilled, we prepare a custom artpiece for you. you can get help from the link here.
I just selected the jacket of my choice but I am unsure about the size?
At Urban Fashion Studio, once you select the jacket of your choice, there is a size chart option available prior to checkout Process. You can go through the detailed size chart, available on the link. You can also email us the custom measurement at [email protected]. We will provide you complete guideline on how to take the measurement, also mentioned in our size chart link.
I love a jacket, but I am unsure which size would fit me perfectly?
You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. Place your order selecting the size you think would fit you perfectly or simply select “Custom” and leave us a message that you’re unsure about the size at comment box. We’ll guide you how to get your perfect measurements.
None of the given sizes seems to fit me perfectly; can I have a custom fit?
Yes, of course. You can select “Custom” from select a size drop down at the product age and place your order. You can leave your sizing details in the comment section on the checkout page Or Once you’ve placed the order please send over your body measurements at [email protected]. Body measurements include Chest Size, Waist Size, Height, and Weight.
Do you offer any other colors leathers?
Yes Off course, We have a lot of Colors(Varieties) and assortments in Leathers.
What material is used for lining?
100% cotton is used for lining.